Temporary Customer Service Representative; Onsite

Temporary Health Care Concierge

Make a difference every day by supporting members during some of their most important moments. UPMC Health Plan is hiring temporary staff to join our award-winning Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you'll help members understand their health coverage, solve problems, and navigate their benefits with confidence.

This is a high-volume, 100% phone-based role where you'll spend your entire scheduled shift assisting members back-to-back in a highly technical, fast-paced call center environment providing clear, compassionate, and knowledgeable support.

This is a fully onsite position.

What You'll Do

• Respond to high volumes of incoming calls, emails, and chats from members and providers
• Help members understand benefits, claims, prior authorizations, billing, and coverage details
• Resolve issues accurately and efficiently to avoid repeat calls
• Document all interactions while listening and responding in real time
• Navigate multiple computer systems at once
• Make outbound follow-up calls when needed
• Stay informed on policies, products, and system updates
• Deliver professional, empathetic service—every call, every time

What You Need to Know:

• Pay:
  Set Rate of $20
• Hours of Operation:
  Monday
  - Friday, 8:00 AM – 8:00 PM
• Schedule:
  Must be available to work an 8 hour shift which includes daylight and evening shifts
• Mandatory Overtime: 30–90 minutes of mandatory overtime per day, scheduled weekly
• Holiday Coverage:
  Availability to work certain holidays is required, including New Year's Day and Martin Luther King Jr. Day
• Location:
  In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233)
• Training: M-F, 8 am - 4 pm:
  In-person, Paid, comprehensive on-the-job training provided
• If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!

• High school diploma or equivalent required. College degree preferred.
• Minimum of 2 years of customer service and/or call center experience.
• Proficient in typing and writing skills required.
• Ability to make independent decisions required.
• Knowledge of Microsoft Office and Excel spreadsheet program preferred.
• Complex analytical skills necessary to evaluate customer inquiries.
• Demonstrates good organizational skills.
• A desire to help others and portray empathy in all situations.
• Ability to learn complex health plan information.
• Demonstrate flexibility and motivation to learn & grow in the position.
• Flexibility in work schedule. Licensure, Certifications, and Clearances:
  Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran