Bilingual Unemployment Claims Intake Interviewer; Spanish-English - Erie

THE POSITION

As a Bilingual Unemployment Compensation Claims Intake Interviewer with the Office of Unemployment Compensation Service Centers in Erie, you become a trusted resource for individuals navigating a challenging moment in their lives in both Spanish and English. This role assists customers who file claims for unemployment compensation by telephone, mail, or via the Internet. The work you do strengthens your community and provides a sense of purpose.

Do not miss out on this opportunity to help your fellow Pennsylvanians in their time of need—apply today!

The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions about UC benefits and processes in both Spanish and English. With our team, you will gather and analyze pertinent data to help establish valid claims for UC benefits in accordance with the PA UC Law.

• Interview Claimants:
  Answer telephone calls in both Spanish and English to collect data for initial, continued, or additional claims for unemployment benefits; type accurately while speaking and listening effectively
• Process Data:
  Use computer programs to enter information, update records, and identify factors that affect eligibility; issue payments to eligible claimants
• Advise Claimants:
  In both Spanish and English, explain claimant rights and responsibilities under PA UC Law
• Identify Issues:
  Review monetary and non-monetary factors and refer claims to the appropriate unit for additional processing as needed
• Communicate Effectively:
  Reach out to claimants, employers, and other service center staff via telephone, fax, email, and postal mail in both Spanish and English to clarify information and support timely processing
• Review Documentation:
  Examine forms and confirm required information is provided; prepare and send appropriate follow‑up materials

• Full‑time employment
• Work hours are generally 8:00 AM to 4:00 PM, Monday‑Friday, with 30‑minute lunch. Work hours may vary based on operational needs.
• Telework:
  Part‑time telework may be available after the probationary period if you have a securely configured high‑speed internet connection and work from an approved Pennsylvania location. The telework option is subject to change and additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• Further communication regarding this position will be sent via email. Check your email, including spam/junk folders, for these notices.

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) program; or
• Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
• Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.

• This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, please follow the link and click on Residency.
• You must be able to perform essential job functions.

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and…