Temporary Call Center Agent- Medicare Sales Support
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15222, USA
Listed on 2026-07-03
Listing for:
UPMC
Full Time, Seasonal/Temporary
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
As part of our team, you'll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact.
What You'll Do
In this role, you will:
+ Be the friendly voice that answers inbound calls and helps prospective members navigate their options
+ Educate callers about UPMC For Life and guide them toward the right resources
+ Support our Sales team by conducting outbound outreach (no cold calling) to prospective members
+ Assist individuals with enrolling in plans-right over the phone
+ Accurately document interactions and manage lead information in our CRM system
+ Contribute to additional data entry and support projects
What Your Schedule Looks Like
+ Variable 8-hour shifts between 8:00 AM - 8:00 PM
+ Includes evenings and weekends as needed
Why This Opportunity Stands Out
+ 100% remote
+ Competitive pay at $19/hour
+ Temporary role (up to 6 months)
+ A great way to get your foot in the door with a respected healthcare organization
What You Bring
+ A passion for helping others and delivering excellent customer service
+ Strong communication skills and comfort speaking on the phone throughout the day
+ Ability to learn and explain Medicare and Special Needs Plan information
+ Comfort navigating multiple systems while multitasking (listening, typing, researching)
+ Attention to detail when documenting information
Work-From-Home Requirements
To ensure you can successfully perform in this role, you'll need:
+ Internet speeds of 20 Mbps download / 5 Mbps upload or greater
+ Under 50ms ping and under 10ms jitter
+
Please note:
Satellite, hotspot/cellular, or DSL services are not supported
Ready to Get Started?
Apply today and take the first step toward a rewarding opportunity!
+ High School graduate or equivalent preferred
+ Proficiency in typing, Windows Systems, and MS Office products
+ PA Accident and Health insurance is a plus
+ Ability to make independent decisions
+ Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred
+ Basic analytical skills necessary to evaluate customer needs.
+ Exemplary Customer service skills and professionalism in adherence to UPMC-based values.
+ Knowledge of Medicare or Insurance Terminology is a plus
Licensure, Certifications, and Clearances:
+ Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal
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