Tourist Information Counselor

Position Summary

The Department of Transportation is seeking a Tourist Information Counselor who enjoys meeting new people and sharing useful travel details. This role supports visitors as they explore Pennsylvania and helps strengthen tourism across the state. Your guidance and teamwork will create positive experiences for guests throughout the year, making travelers feel informed and confident.

This position focuses on providing visitors with accurate travel information and helpful guidance at a Northampton County Welcome Center. It supports tourism efforts and strengthens communication with travelers and partners.

• Visitor Assistance:
  Provide travelers with directions, lodging information, and details about attractions across Pennsylvania.
• Tourism Outreach:
  Support special programs and participate in tours and travel events to promote statewide tourism.
• Center Operations:
  Open or close the Welcome Center as needed and maintain clean, organized displays and supply areas.
• Information Management:
  Prepare daily reports, track visitor counts, and maintain accurate inventories of literature and materials.
• Communication Support:
  Share questions and concerns with supervisors and assist with internal and external communication tasks.
• Safety Awareness:
  Follow safety procedures, report hazards, and act responsibly to protect visitors and staff.

• Part-time temporary “on call” employment.
• On Call shifts can range from 7:00 AM to 7:00 PM, (temporarily hours are 9:00 AM to 5:30 PM), 7 days per week.
• Shifts vary and working hours are based on operational needs, to include reporting during periods of inclement weather as needed to serve the traveling public.
• Telework:
  You will not have the option to telework in this position.

• One year of experience in work involving public contact; or an equivalent combination of experience and training.

• Must be willing and able to work in and commute to Northampton County PennDOT Welcome Center: I-78 West: I-78 westbound, 1/2 mile west of PA/NJ border, Easton.
• Must have the ability to report to work within 1 hour of being called in.
• Must have front‑facing public contact experience.
• Must have experience working with computers.
• Must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• Must be able to perform essential job functions.

• Five or more years of full‑time experience in work involving front‑facing public contact.
• High school diploma or equivalent.

Pennsylvania law (51 Pa. C.S. § 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.