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Customer Success Strategist
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15289, USA
Listed on 2026-07-20
Listing for:
John Wiley & Sons Inc.
Contract
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Wiley is seeking an Associate Manager, Customer Success for a fixed-term 1-year contract in the United States (Pennsylvania). The role focuses on delivering specialized customer success programs, optimizing the customer journey, and driving customer satisfaction and growth.
You will manage onboarding initiatives, engagement activities, and reporting, while collaborating with sales and internal teams to ensure alignment and successful outcomes.
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