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Customer Service Team Lead: Inspire, Coach & Optimize
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15289, USA
Listed on 2026-07-20
Listing for:
Lenox-Corporation
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Lenox-Corporation in Bristol, PA is seeking a Customer Service Team Lead to supervise and develop the call center, overseeing inbound order-taking, upselling, and issue resolution across SMS, chat, email, and phone channels.
You will collaborate with marketing and cross-functional teams, coach staff, manage scheduling and budgets, and ensure delivery of best-in-class customer service while maintaining high quality standards.
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