Bilingual Customer Service Specialist

Bilingual Customer Service Specialist

Bay One Solutions where we work for a leading retail/e-commerce and IT clients.

Job Duration: 6+ months

Bilingual French/Spanish/Mandarin & English

Description:

· Organizing and executing critical day to day functions and priorities.

· They optimize departmental performance through accuracy, timeliness and communications to best serve our customers.

· The Operations Specialist is the face and voice of Client to our customers, building relationships in each interaction.

· Specialists help our customers maximize the benefits of client solutions to facilitate a global exchange of goods and services in the world's largest business to business trading community.

· They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.

Duties and Responsibilities:

· Provides inbound application and functional support for all relevant client applications, both internally and externally, by way of chat, webform and phone.

· Resolves 80% of issues without escalation.

· Respond to customer inquiries in a timely manner and within service level objectives.

· Successfully documents all requests through the CRM system while adhering to all documented procedures.

· Provides general assistance to other teams within Global Customer Support and client.

· Conducts all customer interactions in a manner that presents client in a positive light.

· Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by client.

· Ensures that individual performance meets or exceeds the department standards.

· All other duties as assigned.

Basic

Minimum Qualifications:

· Bachelor's degree or 2-year Technical school degree preferred.

Preferred Qualifications:

· Technical aptitude.

· Knowledge in computer hardware and software applications along with experience using the Internet.

· Minimum of 1 year work experience preferred.

· Customer focus and stress tolerance.

· Superior communication and telephone skills.

· Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

· Strong troubleshooting and problem-solving skills.

· Ability to adapt support style to align with the technical capabilities of the customer.

· Previous customer service experience strongly desired.

· Fluency in at least one foreign language is highly desirable.

· Experience or education in working with individuals from diverse cultures preferred.

Associates Degree

All your information will be kept confidential according to EEO guidelines.