Customer Experience Representative - ICS
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15201, USA
Listed on 2026-08-10
Listing for:
J.B. Hunt
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Monitor and support on-time delivery, damage-free services, and accurate billing;
Proactively communicate with internal and external customers to provide load updates and resolve problems;
Schedule pick-up and delivery appointments to optimize transit time and meet customer expectations;
Enter customer orders into the order management system and provide necessary information to operations teams;
Obtain and document approval for accessorial charges and spot rates for assigned customers
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