Customer Service Representative ​/ Call Center Representative

Customer Service Representative / Call Center Representative

Pittsburgh, Pennsylvania Hybrid M-F Schedule! Description

Make a Difference While Building a Career You Love

Are you passionate about helping others and ready to take the next step in a meaningful career? At Inno Source, we're not just offering a job, we're inviting you to be part of something bigger. Join us as a Customer Service Representative / Call Center Representative and become a vital part of a mission to uplift your community.

In partnership with a respected local organization, we're assembling a team of compassionate, driven professionals who are committed to making a real impact — one conversation at a time.

Why You'll Love This Opportunity

• Enjoy the flexibility of hybrid work starting on Day 1 — giving you the balance you need to thrive both personally and professionally.
• Help individuals and families navigate financial challenges and manage utility costs.
• We invest in your success with comprehensive training, continuous support, and clear pathways for advancement. Your career journey matters here.
• Work alongside a supportive, collaborative group that values your contributions and celebrates your wins.
• This is more than a job — it's your chance to create lasting change while building a career that inspires you every day.

Key Responsibilities

What You'll Do

As a Customer Service Representative / Call Center Representative, you'll play a key role in assisting customers with empathy, efficiency, and professionalism. Your day-to-day responsibilities include:

• Connecting with Customers:
  Handle inbound and outbound calls, addressing questions, resolving concerns, and guiding customers through application processes for various assistance programs.
• Managing Applications:
  Help customers complete their applications over the phone, review income documentation, and ensure accurate processing to determine eligibility.
• Organizing Information:
  Maintain detailed and accurate customer records using our systems.
• Collaborating with the Team:
  Work closely with colleagues and supervisors to meet program goals and deliver outstanding service.

Requirements

Education and Experience – Customer Service Representative / Call Center Representative

What We're Looking For

• Customer-Focused:
  You genuinely care about helping others and can provide friendly, patient, and professional support.
• Tech-Savvy:
  You're comfortable using Microsoft Windows, Office applications, and learning new systems quickly.
• Resilient:
  You handle challenges with grace and maintain a positive attitude under pressure.

Benefits & Pay

What's In It for You

• Competitive Pay:
  Starting at $15.00/hour, with opportunities for raises and bonuses as you grow in the role.
• Comprehensive Benefits:
  Enjoy health and life insurance, dental reimbursement, and more.
• Paid Training:
  Participate in top-tier training delivered in a hybrid format to set you up for success.
• Your home is workplace:
  After training for the CSR role, enjoy the flexibility of working a hybrid schedule (must reside in Pennsylvania)
• Career Advancement:
  Unlock growth opportunities with clear pathways to advance within the company after transitioning to a full-time role with our client.

Join us in making a difference, one call at a time. Apply today to start your journey as a Contact Center Specialist with Inno Source!