Customer Support Supervisor

Oxford Solutions is seeking an experienced Customer Support Supervisor for a direct hire, onsite opportunity with a growing organization in the healthcare services sector. This role will lead a team of customer-facing support specialists and help oversee daily call center operations, service levels, workflow management, and team performance. The ideal candidate will have prior leadership experience within a call center environment and a strong track record of coaching teams, monitoring performance metrics, and improving customer service operations.

Healthcare or pharmacy experience is helpful but not required. Responsibilities Lead, coach, and develop a team of customer support specialists Oversee daily call center operations to maintain service levels, productivity, and quality standards Monitor individual and team performance metrics and provide ongoing feedback and coaching Manage incoming queues, outstanding work, and team workflows to maintain appropriate coverage and response times Identify performance trends and recommend operational or process improvements Help establish and maintain clear performance expectations and accountability across the team Partner with internal departments on initiatives designed to improve customer experience, efficiency, and scalability Assist with staffing, scheduling, workload prioritization, and escalation management Support continued team growth while maintaining consistent service standards Qualifications 3+ years of leadership or supervisory experience in a fast-paced environment Prior leadership experience within a call center environment is required 2+ years of customer service, call center, healthcare, pharmacy, or related experience Experience managing performance through KPIs, service levels, productivity metrics, or similar operational measures Strong coaching, communication, problem-solving, and organizational skills Ability to manage competing priorities and make sound decisions in a high-volume environment Associate's or Bachelor's degree in Business, Healthcare, Supply Chain, or a related field preferred;

equivalent relevant experience will be considered High school diploma or GED required Healthcare or pharmacy industry experience is a plus, but candidates with strong call center leadership experience from other industries are encouraged to apply. Customer Support Supervisor - Call Center Operations - 26-00714 #MON