Clinical Coordinator

Temple University's Kornberg School of Dentistry is searching for a Program Coordinator!

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones.

We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan and so much more!

SALARY RANGE: $52,000 to $60,000 annually

* This position requires the following background checks: criminal history review, child abuse clearance and FBI fingerprinting.

Under the direction of the Department Chairperson / Director, serve as Clinical Coordinator for all patient functions associated with the clinics as well as supervision of clinical staff. Supervisory responsibility will include scheduling of staff assignments, approval of time off or schedule changes, performance reviews, disciplinary action, and training for both current and new employees. Clinical responsibilities will include serving as the primary point of contact for patient concerns, questions, and care-related issues, ensuring timely and appropriate resolution;

identifying and addressing patient non-compliance with treatment recommendations, appointment requirements, or practice policies, escalating concerns to the orthodontist; coordinating the patient dismissal process when continued non-compliance or other circumstances warrant discontinuation of care, in accordance with practice policies and provider direction; serving as a liaison between patients, families, orthodontists, and the clinical team to support effective communication and a positive patient experience.

In addition, the Clinical Coordinator will be reviewing treatment plans and financial records and determining payment status of each patient and communicating the status to the patients, residents and faculty; prepare weekly reports on procedures completed in the clinic and payment status; manages all information using electronic health record system of the school; review needs for instruments and materials and order items as necessary;

ensure that all resources are efficiently used; and report on status of inventory on monthly basis to the Chair/Director; and interface with faculty on course of action bases up on collected data. Finally, as needed assist with front desk functions of the clinic including answering phones, greeting patients, scheduling appointments, performing billing functions, verification of insurance, preparation of fee slips receipts, and maintaining patient records.

Perform other duties as assigned.

• Bachelor's degree and at least 3 years related experience or dental assistant training and certificate from an accredited school. Must have radiology certification from the state of Pennsylvania and CPR certification.

An equivalent combination of education and experience may be considered.

• Experience managing clinical operations in a Dental office setting.
• Knowledge of billing procedures.

• Must have knowledge of Microsoft applications, spreadsheets and database software.
• Ability to act and make independent decisions.
• Must have excellent written and oral communication skills.
• Excellent concentration and listening skills.
• Demonstrated knowledge of office practices and operation of equipment.
• Excellent organizational and interpersonal skills.
• Ability to interact with a diverse population of students, faculty,…