Medical Imaging Field Engineer III- Pittsburgh, PA

Customer Service Engineer III

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Location:

Pittsburgh, PA

Shift: Mon through Fri, 2nd Shift

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer III, you will be responsible for:

• Servicing CT Imaging Equipment in the Pittsburgh, PA area. Customer Service Engineer Level based on prior experience.
• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficiency in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role:

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 5-7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.

The base pay range for this position is:

$67,550 - $92,884

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.