Guest Services Supervisor - Citizens Wylie

Citizens Live At The Wylie Guest Services Supervisor

Citizens Live at The Wylie is seeking a Guest Services Supervisor who will be responsible for overseeing and coordinating activities of the Guest Services team within the venue. Duties may also include management functions.

* Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.

What This Role Will Do:

• Assign, direct, and supervise Guest Services staff during events.
• Provide exceptional guest service by greeting and assisting guests and responding to inquiries and complaints.
• On an ongoing basis, lead and train guest services staff to perform duties including but not limited to ticket scanning, ushering, handling lost and found items, and directing and assisting guests throughout the venue.
• Ensure all guest services team members are well-informed on event specific details.
• Assist with managing staff breaks.
• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
• Oversee productivity and work assignments of the guest services staff and communicate with management any challenges and status of all assignments prior to the conclusion of the shift.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue—this may include ensuring all guests are gone, removing trash from seated areas and GA floor, breaking down and putting away equipment, and assisting with staff checkout and uniform collection.
• Other tasks as assigned by the Experience Manager.

What This Person Will Bring:

• High School Diploma or equivalent.
• At least 2 years in a guest services/hospitality role, ideally in a supervisory position.
• Creative thinker and problem solver.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.