Food Service Liaison

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Bring comfort, connection, and great service to every patient interaction!

Join the Food and Nutrition team at UPMC St. Margaret as a Food Service Liaison, where you'll help ensure patients receive the meals they need while delivering outstanding customer service. In this role, you'll work directly with patients, assist with meal selections, support dietary needs, and play an important part in creating a positive hospital experience. If you're compassionate, detail-oriented, and enjoy helping others, we'd love to meet you!

Responsibilities:

+ Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.

+ Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.

+ Processes all nutrition care orders according to established procedures in an accurate and timely fashion.

+ Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.

+ Prepares tray tickets for food assembly according to workflow procedures in the operation.

+ Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.

+ Maintains record-keeping and prepares reports as assigned.

Work permit required if under 18 years old.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran