Senior Specialist, Client Enablement

Senior Specialist, Client Enablement

We're seeking a future team member for the role of Senior Specialist, Client Enablement to join our Global Payments & Trade, Enablement team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion/offboarding and testing.
• Following established check lists for the process; directs contact with client and their record keepers to build the appropriate client setup/structure/funding.
• Processes and reconciles test data
  - Including reviewing test results with client or record keeper.
• Identifying and reporting data issues.
• Advises and guides clients on appropriate solutions and shepherds through to resolution.
• Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
• Participates with team in activities that align with their functional objectives.
• Adheres to team standard operating procedures.
• Tracks and reports on results and outcomes for client implementations and projects.
• Understands team metrics and dashboards.
• Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
• Resolves complex client onboarding/transition/conversion issues.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 3-5+ years of total work experience and at least 1+ year(s) of project management experience preferred.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer
- Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.