Business Analysis Advisor - Retail Bank Operations

Business Analysis Advisor

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor, you will be within the Retail Bank Operations organization, supporting the Bank Operations Business Information Management team.

You will be based in either Pittsburgh, PA or Cleveland, OH.

As a Business Analysis Advisor, you will be responsible for supporting reconciliation of various payment products within Bank Operations. Preferred skills include organization and the ability to prioritize tasks and meet daily deadlines for multiple projects. This is a collaborative role with various internal and external service partners, with a focus on business requirement accuracy and completeness.

The ideal candidate will be able to:

• Demonstrate strong attention to detail, work effectively with minimal supervision, and lead meetings, discussions, and working sessions.
• Apply strong analytical and problem-solving skills, with the ability to understand and translate abstract concepts into actionable processes and solutions.
• Leverage experience working with General Ledger (GL) processes, preferred but not required.
• Utilize Agile methodologies and practices, preferred but not required.
• Employ Microsoft Excel skills to support analysis and reporting, preferred but not required.
• Exhibit strong risk awareness

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.