Director of Operations

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Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states.

Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement.

• Own full P&L responsibility for the region, including labor, supplies, and expense management.
• Drive performance against budget while maximizing impact for patients and clients.

• Champion a culture of operational discipline, quality, safety, and infection control across all health centers. Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.
• Drive achievement of patient, client, and teammate satisfaction goals.
• Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
• Ensure collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
• Provide compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
• Coordinate workflow in health centers, prioritize key tasks, and shift duties as necessary to achieve maximum success for patients, teammates, and clients.

• Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
• Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
• Align team goals with broader department and company initiatives. Fully accountable for delivered results and goal achievement of the team.
• Oversee center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
• Collaborate with onboarding team to ensure seamless startup of new centers in market.
• Complete annual performance reviews for all direct reports.
• Communicate in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Respond to care team issues regarding health center operations. Maintain open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services.
• Foster a culture of communication, engagement, accountability, and continuous learning. Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.

• Drive visit volume, engagement, and participation rates across the region.
• Participate in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
• Ensure health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.

• Minimum of 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
• Proven…