Lead Surgery Scheduler; Operating Room

Position: Lead Surgery Scheduler (Operating Room)
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ANCC Magnet designated UPMC Passavant is currently hiring a Full-Time Lead Surgery Scheduler to support the Operating Room at the McCandless location.

Shift Details:

+ Daylight shifts

+ No call, weekends or holidays

+ Shift and scheduling details will be further discussed during the interview.

Responsibilities:

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color: #464feb; } tr th, tr td {   border: 1px solid #; } tr th {   background-color: #; } Provide pre- and post-operative instructions per service-specific guidelines.

+ Schedule post-operative and testing follow-up appointments.

+ Participate in surgery scheduler interviewing and onboarding activities as requested.

+ Send and receive patient medical records in compliance with HIPAA requirements

+ Obtain lab reports, imaging results, hospital notes, referral information, and other records.

+ Assist nurses with messaging, triage, and OR chart preparation.

+ Participate in the development and implementation of departmental goals, processes, and procedures.

+ Maintain accurate billing, insurance, and patient information.

+ Complete forms, requisitions, and appointment scheduling.

+ Manage provider schedules and patient flow.

+ Verify insurance coverage and patient demographics.

+ Prepare and maintain patient charts, ensuring documentation is complete and properly filed

+ Answer and respond to incoming telephone inquiries using UPP customer service standards

+ Demonstrate professional and respectful behavior toward patients, staff, and colleagues.

+ Maintain punctuality, regular attendance, and dependable work performance.

+ Provide coverage for clinical areas as needed.

+ Obtain required pre-certifications and referrals before procedures.

+ Ensure informed consent forms are completed and signed.

+ Prepare patient rooms, instruments, and equipment according to department protocols.

+ Clean exam/procedure rooms, instruments, and equipment between patients to maintain infection control standards.

+ Perform scheduled maintenance activities and maintain related records.

+ Escort patients to exam and procedure rooms.

+ Assist patients with ambulation, transfers, dressing, specimen collection, and exam preparation.

+ Collect patient histories, obtain vital signs, perform screenings, and relay provider instructions to patients and families.

+ Provide individualized patient and family education and support as needed.

+ Provide leadership and guidance to surgery schedulers.

+ Serve as a mentor and resource for new hires.

+ Manage inventory and restock exam and procedure room supplies.

+ Coordinate and schedule required pre-testing and physician-ordered services.

+ Provide performance feedback and employee development input as requested.

+ Prepare and submit admission reservations and requisitions, including demographic and insurance information.

+ Comply with applicable regulatory requirements, including OSHA, CLIA, and PA Department of Health standards.

+ Maintain strict confidentiality of medical records and patient information.

+ Coordinate surgical cases and communicate with hospital personnel regarding admissions.

+ Coordinate workflow and prioritize daily work activities.

+ Train, educate, and provide scheduling guidance to staff.

+ High school diploma required.

+ Completion of a medical assisting program or 4-5 years experience in a medical field.

+ Proficiency in medical terminology preferred.

+ Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

+ General knowledge of computer software and practice management databases is required.

+ Knowledge of the Epic practice management programs preferred.

+ Strong organization, time management and interpersonal skills.

+ Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

+ Ability to deal compassionately and professionally with patients is essential.

+ Ability to work independently and possess sound decision-making skills. Ability to prioritize work demands.

+ Ability to consistently maintain confidentiality with regards to all job assignments and related information.

Licensure, Certifications, and Clearances:

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UPMC is an Equal Opportunity Employer/Disability/Veteran