Catering - Catering & Events Coordinator

Job Title: Catering & Events Coordinator

Department: Catering & Events

Location: [Your Location], Onsite

Reports to: General Manager, Assistant General Manager, (Sr). Director of Catering Operations, (Sr.) Director Catering/Event Sales, (Sr.) Manager of Catering Operations, or (Sr.) Manger Catering/Event Sales

Revenue Responsibility: $50,000+

WHO ARE WE

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

JOB SUMMARY

The Catering & Events Coordinator is responsible for driving catering sales and ensuring the seamless execution of events. This hybrid role requires an individual with fundamental knowledge of both sales strategies and event logistics. This position requires a dynamic individual with communication, negotiation, and organizational skills, dedicated to delivering exceptional client experiences.

QUALIFICATIONS

Job Requirements

• Strong interpersonal and communication skills across all levels of an organization.
• Fundamental leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, analytical, and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• No prior experience is required, however knowledge of catering sales, operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred.
  • Although no prior work experience is required for this position, candidates with one (1) or more years of experience will be given stronger consideration.
• Working knowledge of Tripleseat is a plus.
• All education backgrounds eligible, must be 18 or older.

KEY RESPONSIBILITIES

Catering Sales Strategies

• Secure signed agreements and create BEOs for assigned incoming leads and bookings.
• Where applicable, accompany venue sales team or catering operations team, on site tours for prospective clients.
• Implement designated strategies to sell, and upsell, catering services to new and returning clients.
• Respond to client requests promptly and ensure client satisfaction.
• Serve as onsite contact for events sold by the Area Sales Manager.

Event Planning & Execution

• Implement plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.
• Oversee the setup, execution, and breakdown of assigned events, ensuring all aspects run smoothly and efficiently.
• Ensure all equipment, supplies, and materials are available and in good working condition for events.
• Walk event spaces with Venue Sales Team before events to ensure everything is in working order and address any issues promptly.
• Communicate and collaborate effectively with the Area Sales Team, Culinary Team, and other departments, including location partners, involved in events, implementing new strategies and procedures where necessary to ensure events are executed flawlessly. Including, but not limited to:
  • Lead weekly BEO meetings to review all upcoming events, addressing concerns and needs to each event.
  • Distribute Operations Plan revisions to key stakeholders when necessary.
  • Advise Area Sales Manager on any outstanding balances due post event.
  • Collaborate with Sales Team on floor plans and event flow.
  • Coordinate the need for cross-utilized products/equipment.

• Create…