Supervisor,Hospitality / Hotel / Catering,Customer Service Rep Job Pittsburgh area,Pennsylvania USA,Hospitality / Hotel / Catering

Supervisor

The Role As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of guest experience that makes people want to come back. What You'll Do

Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events

Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift

Coach and develop hourly team members on service standards, safety practices, and company expectations

Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs

Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift

Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

What You'll Bring

1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment
A natural ability to motivate and coach a team in a fast-paced, high-energy setting
Strong communication skills and the confidence to resolve guest concerns professionally
A floor-first work style; you lead by being present and doing the work alongside your team
Basic financial awareness including labor, sales goals, and cost control
Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds
High school diploma or equivalent required
Flexible availability including nights, weekends, and holidays

What You'll Get Our people are the reason guests keep coming back. Here is what we offer our Management team:

Medical, Dental, and Vision plans to select from based on your needs
Wellness resources to help you along your wellness journey
401(k) Retirement Plans
Employee Stock Purchase Program
Employee Assistance Program (EAP)
Vacation and Holidays
Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Supervisor, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

Supervisor, Hospitality / Hotel / Catering, Customer Service Rep