Onboarding Specialist

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Manager, Learning and Development

Purpose

The Onboarding Specialist creates a welcoming, consistent, and high-quality onboarding experience for all new associates. This role designs, maintains, and facilitates Day 1 and Day 2 orientation experiences, providing guidance to hiring managers, and ensuring all onboarding content and processes reflect best practices as set forth by PANTHERx. In addition, this role supports the L&D team by managing core LMS administration tasks as it pertains to new hire learning.

Responsibilities

New Employee Onboarding (50%)

• Facilitates engaging and informative new hire orientation sessions for new hires.
• Serves as the primary point of contact for new hires during their initial onboarding experience.
• Partners with HR, TA and department leaders to ensure a seamless transition for new hires.
• Maintains and continuously improves onboarding materials, presentations, resources, and documentation.
• Develops and distributes communications to managers that outline onboarding and set expectations, timelines and best practices.
• Supports Managers who are onboarding new associates through follow-up, creation of manager specific content and guidance during the first 30/60/90 days.
• Monitors and measures the effectiveness of onboarding programs; recommend enhancements based on feedback and data.
• Ensures onboarding processes are consistent, inclusive, and aligned with company culture and values.
• Preps the physical space ahead of new hire orientation (Printed materials + SWAG).

LMS Administration (30%)

• Assists with uploading, organizing, and maintaining learning content within the LMS.
• Provides user support and guidance to associates and managers regarding LMS navigation and training completion for new hire assignments.

Collaboration & Continuous Improvement (20%)

• Works closely with the L&D team to support broader learning initiatives and projects.
• Facilitates of other specific training as needed.
• Remains current on onboarding and new-hire experience trends, bringing forward innovative ideas to enhance the employee experience.
• Builds strong relationships with internal stakeholders across the organization to ensure alignment and coordination.
• Monitors Onboarding effectiveness through feedback, participation, and impact metrics; provide data-informed recommendations for improvement.

Required Qualifications

• Minimum of two (2) years of experience in corporate L&D, facilitation, instructional design, or a related role.
• Minimum of two (2) years of proven experience facilitating engaging, inclusive, and outcome-driven learning sessions in both virtual and in-person environments.
• Strong experience in facilitating both live and virtual training sessions, including new hire orientation.
• Has strong interpersonal, communication, public speaking and facilitation skills.
• Comfortable managing tasks in an LMS platform.
• Strong project management skills with ability to juggle multiple programs and deadlines.
• Skilled at stakeholder communication, needs assessment, and working across functions.
• Bachelor's degree in Instructional Design, Education, Organizational Development, or a related field.

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data. Reasonable accommodation may be made to enable individuals with…