Senior Lead Software Analyst, Technical Support

Overview

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Majesco isn’t just riding the AI wave – we’re leading it for the P&C and L&A insurance industry. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our product portfolio so our customers can reimagine their business with real-time insights, optimized operations, and enhanced outcomes.

Everything we build is designed to strip away complexity and let our clients focus on delivering exceptional products and outcomes.

In a world of constant change, our native-cloud SaaS platform empowers insurers to adapt quickly, reshape cost structures, accelerate innovation, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader trusted by 350+ insurers, reinsurers, and MGAs.

Senior Lead Software Analyst, Technical Support will be responsible for identifying, analyzing, and correcting data discrepancies related to policy records within the system. The specialist will collaborate with cross-functional teams to ensure policy records are accurate and up to date, supporting data integrity and effective policy implementation and decision-making processes.

Location note: Majesco is a remote-first workplace; however, this position requires the successful candidate to be within commuting distance of Erie, Pennsylvania.

• Data Analysis & Correction:
  Identify and analyze data discrepancies related to policy records and execute data corrections in line with established procedures.
• Incident & Problem Management:
  Deliver a superior customer experience by understanding incidents, performing root cause analysis, and updating policy records; ensure accurate data entry and management of sensitive policy data.
• Collaboration with Teams:
  Work with triage, TAM/escalations, and IT/Cloud support to resolve issues and escalate complex problems as needed.
• Documentation & Reporting:
  Document fixes and resolutions with clear logs for reporting and auditing; update triage team and stakeholders on progress.
• Quality Assurance:
  Review and validate policy data, perform data integrity checks, and follow up on inconsistencies.
• Operations and Maintenance:
  Perform daily operational activities to minimize downtime; monitor application/database and address performance bottlenecks.

• Bachelor’s degree in information technology with 7+ years of experience in Banking, Insurance, or related field (or equivalent).
• Experience with Majesco Property & Casualty (Billing) or similar insurance-related solutions.
• Proven experience in data management or data analysis, preferably with Property & Casualty Insurance background.
• Advanced knowledge of data analysis techniques and tools with focus on Oracle, SQL or other database query languages.
• Strong problem-solving skills, root cause analysis, and ability to manage multiple tasks under tight deadlines.
• Excellent written and verbal communication; ability to simplify technical issues; strong attention to detail and organizational skills; experience documenting analysis using Service Now, Jira, and Confluence.

• Experience with software versioning & revision control systems (e.g., SVN).
• Strong technical aptitude for both cloud-based and on-premises client solutions.

Majesco is committed to equal pay and transparency. The annual base salary range for this position is $80,000 to $95,000. Salary decisions are based on multiple factors including responsibilities, experience, location, education, skills, and market data.

We offer a comprehensive benefits package with most coverage starting Day One, including medical, dental & vision insurance; HSA with a high-deductible plan; FSA, disability, Life/AD&D; 401(k), flexible time off, paid sick days, 11 paid holidays, parental/bonding leave, and other voluntary benefits.

Majesco is a leading insurance solutions and services provider. Our software covers core…