Product Management - Manager - C&IB Business Technology Servicing

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Management Manager within PNC's C&IB Business Technology Servicing organization, you will be based in Pittsburgh, or Philadelphia, PA, Cleveland, OH, Wilmington, DE, Houston, Austin, or Dallas, TX, Charlotte, NC, Birmingham, AL, Jacksonville, FL, New Brunswick, NJ, or Atlanta, GA.

PNC is leading the charge to integrate Artificial Intelligence (AI) to automate and streamline several manual processes. As part of this transformation, we are building a dedicated AI Product team to collaborate closely with both business and technology stakeholders, ensuring that AI initiatives are well-defined, executed effectively, and aligned with business goals.

As an AI Product Management Manager within PNC’s C&IB Business Technology Servicing organization, you will play a key role in driving AI product strategy, guiding cross-functional teams, and overseeing the development and deployment of AI-driven solutions.

Job Details:

• Drives the business and financial results for a product or experience, utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience, through the leadership of a team managing new and existing products.

• Uses knowledge of emerging technologies to deliver a product to customers through all applicable channels. Presents initiatives to gain management buy-in. Manages progress to ensure initiatives are completed on time and within budget and meet strategic goals.

• Lead the full AI product lifecycle, from ideation and requirement gathering to execution, ensuring alignment with business objectives, integration with technology teams, and iterative improvement.

• Drive the development of AI product roadmaps and identify opportunities for AI-driven automation, collaborating with stakeholders to define clear product requirements and balancing customer needs with technical feasibility.

• Oversee the execution of AI initiatives, leveraging data analytics to optimize solutions, measure impact, and ensure timely delivery, while staying updated on AI advancements to continuously improve PNC's AI offerings.

• Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreast of emerging product and technology trends in the industry.

• Leads a team responsible for translating innovative concepts or designs into new or improved products, product lines or experiences. Recognizes, anticipates and resolves operational and process problems that arise. Presents initiatives to gain management buy-in.

• Evaluates potential product development or experience projects for feasibility and value and ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery, and other internal service partners.

• Participates in client-facing and external stakeholder activities throughout the product lifecycle.

• Adheres to company-defined risk appetite as part of the first line of defense. Evaluates product for risk management, compliance and audit requirements.

• Manages, motivates and develops the performance of the Product Development Management team and key contributors including managing the performance evaluation process.

• Identifies talent gaps in team and staff appropriately.

• Plan…