Enterprise Salesforce - Solution Architect

Who You'll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways.

Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

Job Title:

Enterprise Salesforce - Solution Architect

You are the Salesforce Solution Architect responsible for leading the Salesforce platform implementation guided by industry best practices. You have a breadth of knowledge and experience in client delivery, business process optimization, and functional design. As the Solution Architect, you focus on delivery of complex Salesforce solutions, from discovery to deployment, while collaborating with client stakeholders, functional and technical team members.

You are a self-driven individual with a "get it done" attitude and passion to solve complex business and technology problems.

Responsibilities:

* Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

* Translate business requirements into well-architected solutions that best leverage the Salesforce platforms and products

* Lead functional and business design sessions; architect and document business process flows; identify gaps between client's current and desired end state

* Lead functional and business process teams

* Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility and functionality

* Design and manage the execution of test plans to ensure a quality solution is delivered

* Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions

* Provide expertise during sales efforts to determine design, feasibility and estimations

* Demonstrate thought leadership through publishing, public speaking, and client presentations

* Coach and mentor junior technical and functional team members

* Interview candidates

Qualifications:

* 8+ years of CRM industry experience, the majority specifically with Salesforce

* Expertise in one or multiple Salesforce Clouds including Sales, Service, Experience

* Strong knowledge and experience of Salesforce functional development and configuration. Specific qualifications:

* Understanding of functional system architecture and ability to design scalable, maintainable, and organized solutions.

* Understanding of key design patterns, data modeling and best practices.

* Expert understanding and experience designing and implementing data sharing and visibility considerations

* Deep knowledge of Salesforce security controls including MFA, SSO, IP restriction and external client apps

* Proven ability to design and optimize business processes and map to Salesforce out-of-the-box functionality

* Requirements elicitation, analysis, management and documentation

* Expert knowledge of Salesforce & CRM business processes with the ability to design and optimize business processes to Salesforce out-of-the-box functionality

* Experience and exposure in Einstein and Agentforce product capabilities.

* Base understanding of technical areas of Salesforce including Apex, LWC, Triggers and Flows.

* Excellent writing and oral communications skills

* Up-to-date knowledge and training on latest Salesforce releases, features and developments.

* Active Salesforce certifications or ability to achieve relevant certifications upon hire

Preferred

Skills:

* Agentforce implementation experience and related certifications.

* Expertise in one or multiple Salesforce Clouds including Data 360, Financial Services, Life Sciences, Manufacturing and Public Sector

* Expertise in one or multiple industries including Financial Services, Life Sciences, Manufacturing, and Public Sector

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create…