Mainframe Support Specialist; PST

Position: Mainframe Support Specialist (PST preferred)
** Mainframe Support Specialist (PST preferred)*
* ** Category:
** Software Development/ Engineering

** Main location:
** United States, Pennsylvania, Pittsburgh

** Position :
** J

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* Employment Type:

** Full Time

** Position

Description:

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* This role may be remote, but a candidate in the Pacific Time Zone is preferred.

This is an exciting full-time opportunity to work in a fast-paced environment with a team of passionate technologists. We take an innovative approach to supporting our client, working side-by-side in an environment using emerging technologies. CGI is looking for an Application Support Engineer PROD support engineer to join our offshore SRC support team. The engineer will manage application / production support activities for a large US banking client.

** Your future duties and responsibilities:*
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Provide L2/L3 production support for business-critical mainframe applications following ITIL processes for incident, problem, and change management within SLA commitments.

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Perform batch job monitoring and scheduling using tools such as Control-M / CA7 / TWS; analyze and resolve job failures, abends, and data processing issues.

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Handle minor development and maintenance tasks including code fixes, enhancements, unit testing, and technical validation prior to implementation.

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Manage change requests with impact analysis, implementation, and post-deployment verification in coordination with release and configuration management teams.

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Participate in bridge calls and major incident management calls, providing timely technical updates and coordinating with infrastructure, database, middleware, and business stakeholders.

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Support SIT and UAT activities including test execution, defect tracking, and validation to ensure stability and quality of releases.

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Prepare and publish daily/weekly application health, batch status, incident, and SLA reports for client and management communication.

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Maintain operational documentation, run books, and knowledge base articles to support continuous improvement and knowledge transfer.

** Required qualifications to be successful in this role:*
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5+ years of experience in Mainframe Application Support / Production Support and Application Maintenance with exposure to development and enhancement activities.

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Strong hands-on experience with log analysis and troubleshooting using JCL, COBOL, DB2, CICS, and VSAM in production and non-production environments.

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Experience in troubleshooting issues across distributed environments involving application servers, databases, middleware, and integrations through log analysis and debugging will be added advantage.

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Good understanding of distributed systems and integrations with mainframe (APIs, middleware, file transfers), and experience in monitoring and supporting end-to-end application flows.

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Overall 7+ years of experience in application Development / Support, Configurations, installation, and Engineering.

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Experience in managing business critical applications.

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Experience in identifying critical issues and troubleshooting them before causing any business impact.

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Knowledge on ATLASSIAN products like Jira and Confluence.

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Able to create documentation like KB articles, SOP's & release procedures.

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Knowledge on incident management tool like Service Now, Remedy etc.

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Demonstrated abilities in Integration of application with database and Web Services.

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Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction.

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Experience in working with different Vendors.

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Experience with Linux, Unix and Databases.

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Strong technical, logical, and analytical skills.

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Strong team player and cooperative skills.

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Advanced analytical, conceptual, and problem-solving abilities.

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Strong written and oral communication skills.

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Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.

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Ability to work in a team-oriented and collaborative in multi-geographic environment

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Ability to translate an idea or need into a completed solution or work product.

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