Consultant, IT Support, IT​/Tech

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Able to deployment up to 3 RTLS software solutions independently.
• Participate in pre-sales activities such as demos, strategy sessions, and quoting support
• Lead project kickoffs and workshops with internal and customer stakeholders
• Conduct technical assessments, workflow mapping, SOP creation, and training planning
• Deliver training for end users, admins, engineers, and partners
• Coordinate go-live readiness and support User Acceptance Testing (UAT) and validation
• Lead post-go-live hyper care, including lessons learned, open issue resolution, and clinical training
• Track metrics and contribute to Quarterly Business Reviews (QBRs)
• Provide customer feedback during New Product Development (NPD)
• Maintain oversight across sales, support, education, and product teams
• Serve as a strategic advisor to customers and internal teams
• Engage with diverse personas—from clinical and operational staff to technical users
• Communicate complex solutions clearly through presentations and documentation
• Collaborate cross functionally with Sales, Implementation, Training, Product, Support, and Education teams
• Contribute to internal and partner education materials and delivery
• Participate in solution design and integration discussions with stakeholders

• Bachelor's degree in healthcare, education, business, or related field—or equivalent experience
• Experience in customer success, implementation, consulting, or training roles
• Familiarity with healthcare environments and workflows preferred
• Background in clinical, operational, or enterprise technology is a plus
• Strong communication, presentation, and stakeholder engagement skills
• Project management and change management capabilities
• Process mapping and clinical workflow alignment
• Innovation, critical thinking, and problem-solving
• Customer-focused with service excellence mindset
• Ability to balance strategic thinking and tactical execution
  
  Growth mindset with interest in technical and operational development
• Comfortable with training tools and platforms; LMS experience preferred
• Interest in expanding knowledge of AI, analytics, and integration platforms

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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