Software Engineer Sr

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Sr.

within PNC's Technology organization, you will be based in Pittsburgh, PA.

Senior Software Engineer - RTB (Production Support)

Asset Management Group (AMG) | Software Reliability & Controls (SRC)

Job Description

The Asset Management Group (AMG) is seeking a Senior Software Engineer to support our Run the Bank (RTB) application portfolio within the Software Reliability & Controls (SRC) organization. This role is focused on production stability, operational excellence, and risk management for mission‑critical systems.

This position is ideal for an experienced engineer who thrives in production environments, takes ownership of system stability, and can partner effectively across infrastructure, security, and application teams to reduce operational risk and improve reliability.

Key Responsibilities

Production Support & Monitoring

· Monitor, maintain, and support systems and software to ensure high availability and production stability

· Monitor system health and availability, responding to incidents, alerts, and escalations as needed

· Act as a senior technical resource during production incidents, driving timely resolution and clear communication

Maintenance & Operational Execution

· Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies

· Troubleshoot issues across application, infrastructure, network, and database layers

· Partner with internal technology teams to execute production changes safely and in accordance with change management processes

Root Cause Analysis & Continuous Improvement

· Conduct detailed root cause analysis (RCA) for incidents and production issues

· Implement corrective and preventative actions to prevent recurrence

· Identify recurring issues and drive process improvements and automation to reduce risk and manual effort

Documentation & Knowledge Management

· Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures

· Ensure system knowledge is documented, current, and accessible to support continuity and resiliency

Risk, Governance & Compliance

· Follow and support application governance, audit, and regulatory requirements

· Participate in business continuity, resiliency, and disaster recovery activities as required

· Maintain a strong focus on risk awareness and customer impact

Preferred Technical Skills

Operating Systems

· Linux

· Windows Administration

Databases & Data Access

· Oracle

· Microsoft SQL Server

· Knowledge of NDM / data transfer mechanisms

Application & Integration

· DNS

· JSON

· JWT

Platforms & Tools

· Incident, change, and problem management - Service Now preferred.

· Knowledge of Open Shift Container Platform (OCP)

· TOAD

· MS SQL Studio

General

· Strong Excel skills for tracking, analysis, and reporting

· Ability to communicate technical concepts clearly with partner teams across multiple domains

Preferred / Nice‑to‑Have Skills

· Red Hat Open Shift / Kubernetes

· MongoDB

· Advanced Service Now usage

· Venafi / certificate management

· Disaster recovery and data center failover

· PING

· CA7

· Sterling Control Center

· Azure

· Cyber Ark

· Dynatrace

· F5

· Ansible

Soft Skills & Behavioral Expectations

· Strong organizational skills with the ability to manage multiple priorities

· Motivated self‑starter who takes ownership and follows issues through to resolution

· Ability to learn quickly in a complex production environment

· Comfortable working independently without the need for micromanagement

· Calm, professional communicator during high‑pressure situations

Why Join AMG SRC

· Work on mission‑critical financial systems

· Play a key role in improving stability, reliability, and operational maturity

· Be trusted with ownership and impact in a…