Scrum Master

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Scrum Master within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX or Birmingham, AL.

Serve as a servant leader who builds trust, fosters collaboration, and adapts easily to a wide range of team personalities and working styles.

Facilitate team ceremonies with confidence-removing blockers, guiding discussions, and ensuring constructive interaction among all members.

Act as the team's coach and cheerleader, supporting continuous improvement, encouraging accountability, and helping members grow in Agile maturity.

- Agile Delivery Support & Scaled Agile Alignment

Guide teams in Agile best practice while flexibly applying Scaled Agile concepts such as PI Planning, iteration planning, and confidence voting.

Manage and maintain team documentation and workflow in Confluence, ensuring clarity, transparency, and alignment across teams.

Support coordination across multiple squads or release trains, helping the team stay connected to roadmap priorities and dependency management.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.

+ Ensures team adherence to Agile principles. Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.

+ Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.

+ Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.

+ Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+  
** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Agile Methodology, Atlassian Confluence, Backlogs, Continuous Improvement, Customer Solutions, Information Management, Organizational Analysis, Pi Planning, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing

** Competencies*
* Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving

** Work Experience*
* Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Bachelors

** Certifications*
* No Required Certification(s)

** Licenses*
* No Required License(s)

** Pay Transparency*
* Base Salary:  $55,000.00 - $

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

** Application Window*
* Generally, this opening is expected to be posted for two business days from 04/28/2026, although it may be longer with business discretion.

** Benefits*
* PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health…