M365 Office Apps Customer Engineer
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15231, USA
Listed on 2026-06-02
Listing for:
Saxon Global
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Cloud Computing, Technical Support, Systems Administrator
Job Description & How to Apply Below
- Deep technical knowledge of Microsoft 365 Apps features, and functionalities.
- Assist users with installation, configuration, and troubleshooting of Office Apps.
- Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.
- Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.
- Microsoft 365 Apps for Enterprise deployment best practices.
- 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
- Advanced analytical, problem-solving, and decision-making skills.
- Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.
- Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.
- Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.
- Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.
- Strong understanding of Office 365 and its administration.
- Experience with SharePoint and One Drive.
- Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.
- Advanced networking skills with DNS, firewall, load balancing, etc.
- Knowledge of scripting languages such as Power Shell.
- Familiarity with ITIL best practices for IT service management.
- Advanced knowledge of Office Scripts
- Microsoft 365 Certified:
Fundamentals - Microsoft Office Specialist:
Associate Microsoft Word (Microsoft 365 Apps) - Microsoft Office Specialist:
Associate Microsoft Excel (Microsoft 365 Apps) - Microsoft Office Specialist:
Associate Microsoft PowerPoint (Microsoft 365 Apps)
Position Requirements
5+ Years
work experience
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