ServiceNow Admin

Job Description:

Aligns business strategy with Service Now capabilities.

Proposes, designs & configures Service Now solutions to address complex business needs. Oversees technical and procedural documentation required.

Leads complex problem solving.

Provides technical guidance and support to colleagues and solution development in accordance with established governance.

Displays an innovative approach to apply modern principles, methodologies, and tools to advance business initiatives and capabilities.

Position Overview:
This role supports the IT Service Engineering team's IT Operations Management (ITOM) and/or Service Asset and Configuration Management (SACM) initiatives to provide the enterprise Service Now capabilities that are configured out-of-the-box with an approach of configuration over customization.

Responsibilities include:

Defines Service Now design patterns for enterprise IT Operations Management and/or Service and Asset Management.

Develops and monitors Service Now hardware and software asset management (HAM/SAM).

Ensures infrastructure designs and upgrades are made in accordance with established ITIL standards and platform governance patterns

Identifies and establishes best practices for ITSM Asset Management, configuration item discovery, service mapping, and common services data model (CSDM)

The ideal candidate will meet the following qualifications:

Service Now ITOM

Discovery

CMDB

Service Graph

Service Mapping

Tag Governance

Asset/Config management

Education/Certification:

Service Now administrators certifications would be a plus