Alumni Relations Operations Analyst

Position summary The Alumni Relations Operations & Data Analyst supports the firm's Alumni Relations function by maintaining, analyzing, and reporting on alumni data across multiple systems. This role is responsible for data quality, research, dashboard development, and standard reporting, and supports Alumni Relations programs and firmwide initiatives by analyzing alumni engagement, communications, and employment data and preparing related reports and materials.

The Analyst works with Alumni Relations and firmwide teams that support data and related systems to ensure consistency of data definitions, alignment across systems, and effective use of alumni data. Job duties and responsibilities
• Serve as primary technical liaison for the firm's external website vendor (Aluminati): attend weekly working sessions, track sync health, triage and resolve data errors, document workflows and decisions, and drive a backlog of enhancements.
• Use independent judgment and discretion to monitor and validate data and content feeds from the firm's website to the alumni website, ensuring updates are posted timely and new features are reflected as released; make routine updates where appropriate and coordinate with vendors or other teams for more complex changes.
• Proactively monitor and troubleshoot alumni website membership and user experience to identify functionality issues and sources of incorrect data, resolving issues independently where appropriate or coordinating with the website vendor as needed.
• Coordinate alumni connections and membership within the Linked In alumni group and the Alumni Network external website.
• Utilize platform configuration and “build” capabilities to implement customizations updates; apply light HTML/CSS where appropriate to optimize data capture and presentation.
• Monitor and report on user and content engagement (Insights) for the external website; recommend UX optimizations based on observed behaviors.
• Develop and maintain familiarity with the firm's alumni data population and categories, and adhere to applicable consent, eligibility, and other guidelines for communication.
• Maintain, cleanse, and enrich alumni data across multiple systems and sources, ensuring accuracy, completeness, and consistency of contact, employment, location, and affiliation data; review and remediate data quality issues, including formatting inconsistencies, incomplete fields, and duplicate records; and perform regular data quality checks, audits, and reconciliations.
• Use independent judgment to conduct targeted research using internal systems and external sources to support business development and retention initiatives and to validate and update alumni records, documenting sources and changes in accordance with firm guidelines and applicable privacy standards.
• Partner with firmwide administrative, operational, and data teams—including more senior Alumni Relations data roles as applicable—to obtain data segmentations, align data definitions, ensure consistency across systems, resolve cross-functional data issues, support forward-looking analytics, and operationalize data insights.
• Coordinate the vendor relationship with external vendors to support delegated data processing activities and review vendor outputs to ensure accuracy and adherence to defined data standards.
• Generate targeted invitation and outreach lists based on defined criteria and segmentation logic; verify list accuracy and readiness for use in campaigns and reporting.
• Prepare and deliver clear, concise outputs for program and leadership teams, including progress updates, ad hoc data requests, and leadership-ready materials; translate complex data into accessible narratives, charts, and infographics, ensuring accuracy and timeliness.
• Analyze trends related to alumni milestones, including participation, employment, education, and related indicators; synthesize findings into clear, actionable recommendations.
• Maintain dashboards and standard reports tracking alumni engagement, event participation, communication preferences, employment trends, and other key metrics.
• Perform other duties as assigned. Job…