Scrum Master Sr

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Scrum Master Sr within PNC's C&IB's organization, you will be based in Pittsburgh, PA.

About the Role

We are seeking a seasoned Scrum Master to support Agile delivery within a Financial Services environment. In this role, you will lead high performing Scrum teams delivering secure, compliant, and customer focused solutions while navigating complex regulatory and risk considerations. You will serve as a servant leader and Agile coach, partnering closely with Product, Technology, Risk, and Compliance teams.

Key Responsibilities

- Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand ups, Reviews, and Retrospectives) for one or more Agile teams

- Coach teams and stakeholders on Agile principles while balancing delivery, risk management, and regulatory requirements

- Identify, escalate, and remove impediments, including dependency, governance, and compliance related blockers

- Partner with Product Owners to ensure well defined, prioritized backlogs aligned with business value and regulatory needs

- Promote transparency through Agile metrics (velocity, burndown, flow, predictability, team health)

- Foster a culture of accountability, continuous improvement, and psychological safety

- Collaborate with Risk, Compliance, Audit, and Security stakeholders to ensure Agile practices align with internal controls

- Support scaled Agile initiatives and cross team coordination across portfolios or value streams

Required Qualifications

- Multiple years of experience in Agile delivery, including 5+ years as a Scrum Master

- Direct experience working in Financial Services (banking, investment banking, commercial lending, payments, insurance, asset management, fintech, etc.)

- Strong understanding of Scrum, Agile principles, and SDLC within regulated environments

- Demonstrated ability to lead teams through complex initiatives with multiple dependencies

- Exceptional facilitation, coaching, and stakeholder management skills

- Experience working with distributed and cross functional teams

Preferred Qualifications

- Scrum certifications (CSM, PSM I/II, SAFe SM, or equivalent)

- Experience with Agile scaling frameworks (SAFe, LeSS, Scrum@Scale)

- Familiarity with regulatory and risk concepts (SOX, PCI, SOC, data privacy, model risk, etc.)

- Agile coaching or transformation experience within large enterprises

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.

+ Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework.  May provide guidance to less experienced Scrum Masters.

+ Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk.  Tracks and communicates the overall team progress providing visibility to stakeholders.

+ Takes a broader perspective to provide solutions to complex challenges.  Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.

+ Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Agile Methodology, Atlassian JIRA, Customer Solutions, Information…