System Reliability & Support Specialist Sr

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability and Support Specialist within PNC's Technology organization, you will be based in Pittsburg, PA, Dallas, TX, Cleveland, OH, Birmingham, AL or Denver, CO.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.

+ Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.

+ Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.

+ Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization.

+ Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.

+ Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+  
** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Additional Technical

Experience:

Openshift

Connect Direct File Transmissions

Data Power

Kafka

MongoDB

Linux  administration

MQ/RDQM

Oracle Exadata

Micron services

Java

SMTP Gateway -  Simple Mail Transfer Protocol (ESP)

TOAD - Tool for Oracle Application Developers

VFaaS

QFaaS

Day2 Ops

Certificate Renewals

Dynatrace

Logscale

Big Panda

Tableau reports

GIT

Artifactory

Archer

bitbucket

F5

Integration BUS (ESI)

uDeploy

DNS

Confluence

Load runner

Apigee

COBOL

Control Center   Application for SFG & NDM (XMS)

Jenkins - Integration and Delivery Platform (JNK)

Moba Xterm

Ping

Python (PAE)

Tomcat

vROPS

Entuity

Plato

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Apache Kafka, Application Development, Business Management, Connect Direct (Software), Customer Solutions, Design, Group Problem Solving, IBM Web Sphere Data Power, Process Improvements, Red Hat Open Shift, Release Management, Software Solutions, User Experience (UX) Design

** Competencies*
* Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

** Work Experience*
* Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Bachelors

** Certifications*
* No Required Certification(s)

** Licenses*
* No Required License(s)

** Pay Transparency*
* Base Salary:  $75,000.00 - $

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

** Application Window*
* Generally, this opening is expected to be posted for two business days from 04/13/2026, although it may be longer with business discretion.

** Benefits*
* PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision…