Software Architect- Salesforce

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Architect within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Cleveland, Oh, Birmingham, AL.

The Ideal candidate will have

8-12+ years in solution / enterprise architecture

Strong experience with Salesforce enterprise platforms

API & integration design experience

Architecture governance & review experience

Ability to drive decisions across multiple stakeholders

Nice‑to‑Have (PNC‑relevant)

Banking / financial services domain

Case management or servicing platforms

Workflow engines (Flowable, Camunda, Pega Flow, etc.)

Regulatory / risk‑sensitive environments

Preferred skills:

Salesforce Clouds:
Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud

Salesforce metadata‑driven architecture

Multi‑tenant architecture, governor limits, licensing constraints

Declarative vs programmatic design tradeoffs

End‑to‑end solution design (experience → orchestration → data → integration)

Object and data model design

Security model design (profiles, permission sets, sharing, Shield)

Scalability and performance design

Architecture blueprints and decision records

Event‑driven patterns (Platform Events, CDC)

Identity & access integration

Core system integration patterns (banking / servicing platforms)

Establishing standards and best practices

Architecture reviews and design approvals

Translating business intent into technical design

This role is a senior Salesforce-focused technical leadership position responsible for designing and guiding cross‑functional, multi‑platform enterprise solutions. It spans solution, application, data, integration, and business architecture, requiring close collaboration with business partners, architects, and development teams to deliver high‑quality solutions aligned to next‑generation architectures.

The role emphasizes strategic direction, system and application architecture, and hands‑on technical guidance across Salesforce platforms (Sales, Service, Marketing Cloud) using modern development, integration, and CI/CD practices. The individual is expected to lead through influence, drive consensus, mentor teams, and develop long‑term technology strategies based on business and industry trends, with high visibility to senior leadership and partners.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Participates in defining functional designs and application systems architecture across all technologies and platforms.

+ Designs an application's technical infrastructure, such as specific databases, programming languages, utilities, and testing approaches.

+ Participates in the assessment of software defects discovered during the quality assurance process.

+ Participates in addressing enterprise-wide platform and technology requirements for applications.

+ Develops detailed programming instructions to solve business problems through automation support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate…