Scrum Master - Data and Analytics Technology; Jira, Sprint Planning, Agile

Position: Scrum Master - Data and Analytics Technology  (Jira, Sprint Planning, Agile)
** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Scrum Master within PNC's Data and Automation Technology (DNAT) organization, you will be based in Pittsburgh, PA or Dallas, TX.

Responsibilities include:

Facilitate Scrum ceremonies (Sprint Planning, Daily Scrum, Review, and Retrospective) and ensure they are time-boxed, effective, and outcome-oriented.

Own and administer Jira boards (backlog, sprint, and Kanban as needed): workflows, statuses, fields, dashboards, filters, and reporting.

Partner with Product Owners, engineers, and stakeholders to remove impediments, manage dependencies, and drive execution against sprint goals.

Provide transparent delivery reporting (burn-down/up, velocity, throughput, cycle time) and maintain clear communication through Jira dashboards and stakeholder updates.

- Strong working knowledge of Scrum and Agile principles; ability to coach teams and stakeholders on Agile practices.

- Hands-on Jira experience: configuring boards/workflows, managing backlogs and sprints, and producing dashboards and delivery metrics.

- Experience identifying/removing impediments, managing risks and dependencies, and facilitating cross-team coordination in a regulated enterprise environment.

- Comfortable working with technical teams (cloud/AI/ML platform work a plus) and translating delivery details into clear, actionable plans.

- Strong communication and facilitation skills, including executive-ready status reporting and the ability to drive consensus.

- Scrum Master certification (CSM, PSM, SAFe, or equivalent) preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.

+ Ensures team adherence to Agile principles. Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.

+ Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.

+ Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.

+ Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Agile Methodology, Customer Solutions, Information Management, JIRA Tool, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing

** Competencies*
* Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving

** Work Experience*
* Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Bachelors

** Certifications*
* No Required Certification(s)

** Licenses*
* No Required License(s)

** Benefits*
* PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature),…