Business Systems Analyst Consultant- Process Improvement

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Pittsburgh, PA.

We are seeking a detail-oriented Business Systems Analyst (BSA) Consultant to support process improvements, risk management initiatives, and SDLC governance. This role will partner closely with cross-functional teams to capture requirements, document processes, and build strong operational frameworks that support business and technology alignment.

Key Responsibilities:

- Manage and track key performance metrics to support business and technology initiatives

- Support and help maintain risk management programs, including control identification and documentation

- Assist in defining and improving business and system processes across the organization

- Take detailed, organized notes during meetings and translate them into actionable documentation

- Map controls and processes to ensure compliance and operational effectiveness

- Contribute to the management and governance of the full Software Development Lifecycle (SDLC)

- Develop and maintain clear policies and procedures

- Collaborate with cross-functional teams to gather requirements and support project execution

- Continuously learn from team members and evolve into a reliable resource within the team

Key Skills &

Qualifications:

- Experience in Business Analysis (BA), including requirements gathering and documentation

- Strong note-taking and documentation skills with high attention to detail

- Familiarity with Agile methodologies (Scrum, Kanban, etc.)

- Ability to analyze processes and identify improvement opportunities

- Strong communication and stakeholder collaboration skills

- Self-starter with a willingness to learn and grow within the role

- Experience with process improvement methodologies (Lean, Six Sigma)

- Exposure to risk management frameworks or controls mapping

- Understanding of SDLC concepts and best practices

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.

+ Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .

+ Monitors client experiences and feedback on the use of business applications;
Enhanced system productivity, as needed .

+ Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .

+ Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+  
** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Governance, Process Improvements, Process Management, Release Management, Release Notes, Risk Management, Software Solutions, User Experience (UX) Design

** Competencies*
* Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

** Work Experience*
* Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Bachelors

** Certifications*
* No…