Agile Coach - Workforce Technologies

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an Agile Coach within PNC's Workforce Technology organization, you will be based in Pittsburgh PA.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Agile Coach is a strategic change agent responsible for increasing Agile maturity and improving delivery outcomes across 30+ crews across Workforce Technology.  This role partners closely with Product, Engineering, Architecture, and Leadership to embed Agile practices, strengthen team-of-teams execution, and enable predictable, value driven delivery at scale.

The Agile Coach operates beyond team level ceremonies-focusing on systemic improvement, leadership coaching, flow optimization, and measurable outcomes across the value stream.

- Assess Agile maturity across teams and programs using qualitative and quantitative indicators (flow, predictability, quality, engagement).

- Define and execute a target-state Agile maturity roadmap aligned to business outcomes and workforce technology priorities.

- Drive consistent adoption of Agile, Lean, and SAFe practices across multiple crews while allowing for context appropriate flexibility.

- Provides expertise and leadership for multiple teams, senior enterprise leaders and product development life cycles. Effective in driving cultural change and leading transformation. Challenges conventional thinking that interferes with change efforts.

- Provides coaching to Scrum Masters, Product Owners, Engineering Managers, and Leaders on advanced Agile practices and mindsets.

- Collaborating with senior enterprise leadership to drive the maturity of processes and practices; identify and facilitate continuous improvements.

- Facilitates discussions across multiple levels of stakeholders to identify and escalate highly complex problems impeding teams' delivery/progress.

- Identifying learning and development opportunities for multiple teams on the subject of agile methodology, principles and/or tools; customizing, maintaining and delivering training materials as needed.

- Contribute to Agile standards, playbooks, and learning pathways across workforce technology.

- Identify emerging challenges and proactively introduce experiments and improvements.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Provides expertise and leadership for multiple teams, senior enterprise leaders and product development life cycles. Effective in driving cultural change and leading transformation. Challenges conventional thinking that interferes with change efforts.

+ Provides coaching to groups of teams team(s), including the establishment of new teams, and summarizing and promoting best practices.

+ Collaborating with senior enterprise leadership to drive the maturity of processes and practices; identify and facilitate continuous improvements.

+ Facilitates discussions across multiple levels of stakeholders to identify and escalate highly complex problems impeding teams' delivery/progress.

+ Identifying learning and development opportunities for multiple teams on the subject of agile methodology, principles and/or tools; customizing, maintaining and delivering training materials as needed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Agile Methodology, Customer Solutions, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Scrum Methodology, Software Testing,…