Associate Director, Information Systems - University Advancement

Position: Associate Director, Advancement Information Systems - University Advancement
Carnegie Mellon University is world-renowned as the birthplace of artificial intelligence, and that spirit of innovation is the heartbeat of our University Advancement division. As we enter a transformative era of philanthropy, we are seeking an Associate Director, Advancement Information Systems to join our team.

The Associate Director will be responsible for spearheading technology adoption, training, and innovation across our global division. This role will act as a Project Manager and Business Analyst to gather requirements, optimize platform integrations (including Salesforce), and manage the end-to-end lifecycle of technology projects. This role will modernize our global training and technical documentation by leveraging multimedia platforms, driving actionable change management plans, and serving as the primary point of contact for dedicated user support.

Core responsibilities include:

* Modernizing Training & Documentation:
Designing and delivering a robust training program supporting the Salesforce implementation and other tools. Leveraging emerging technologies and multimedia platforms to build, manage, and scale a comprehensive video library, end-user support materials, and technical documentation for CMU's global presence, including national and international campuses.

* Providing Dedicated Support:
Serving as the primary point of contact for user questions and promoting the team's services across the division through internal marketing, communications, outreach, and stakeholder engagement activities.

* Acting as a Project Manager and Business Analyst:
Gathering business requirements and overseeing the end-to-end lifecycle of technology projects. Partnering closely with cross-functional stakeholders and technical experts to translate business needs into practical solutions, ensuring they are built and delivered successfully.

* Optimizing and Integrating Platforms:
Leading the continuous development, enhancement, and optimization of technology platforms, successfully transitioning the division from initial implementation to long-term operational maturity. Managing the integration of localized tools into the broader University Advancement technology ecosystem (e.g., Gmail-to-Salesforce integration).

* Driving Change Management:
Designing and executing actionable change management plans that drive successful technology adoption. Conducting impact assessments to align business objectives with project transitions and user readiness.

* Maximizing Platform Capabilities:
Proactively assessing, testing, and rolling out new features released by current platforms (such as Salesforce and Advancement

RM) to ensure widespread user adoption and maximize return on investment.

* Evaluating and Deploying Emerging Tech:
Continuously researching and piloting new technologies to put cutting-edge, practical tools directly into the hands of our end-users.

* Championing and Operationalizing AI:
Encouraging the division-wide adoption of generative AI, prompt engineering, and productivity tools. Identifying successful, localized technologies or AI projects developed by individual staff members and scale them into robust, supported division-wide tools in alignment with the university's guidelines for responsible use. Leads, coaches, and evaluates the performance of direct reports.

* Other duties as assigned.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

* Strong analytical skills

* Strong verbal and written communication skills

* Problem solving and reasoning skills

Qualifications:

* Bachelors degree required

* Team Leadership & Training:
Experience leading or coordinating teams focused on technology training, user support, documentation, and adoption (ideally in a Salesforce environment).

* Salesforce & Business Analysis:
Demonstrated experience with Salesforce (or a similar CRM),…