Senior Application Support Engineer

We are seeking a highly experienced Senior Application Support Engineer with strong expertise in .NET technologies, SQL Server, SSIS, and retail domain applications. This is a critical, highly technical role focused on ensuring the stability, performance, and reliability of customer-facing and backend business applications.

The ideal candidate will be responsible for Level 2/Level 3 production support, troubleshooting complex application issues, maintaining database systems, automating operational processes, and collaborating with both technical and business teams to resolve customer‑impacting issues in a fast‑paced production environment.

• Provide L2/L3 production and application support for enterprise retail applications
• Troubleshoot and resolve customer‑facing software and system issues across proprietary and third‑party platforms
• Monitor production systems, interfaces, batch jobs, and application performance
• Support and maintain .NET applications, SQL Server databases, and SSIS packages
• Perform root cause analysis and implement preventive solutions for recurring incidents
• Utilize Power Shell, T‑SQL, and automation tools to optimize backend processes and operational workflows
• Develop internal support utilities and tools to improve operational efficiency
• Work closely with technical and non‑technical teams to resolve production and customer‑impacting issues
• Participate in production release engineering and deployment support on a rotating basis
• Analyze SQL queries and perform performance tuning and optimization
• Ensure adherence to SLA commitments and ITIL support processes
• Create and maintain technical documentation, support procedures, and knowledge base articles

• 10+ years of experience in Application Support / Production Support / Systems Analysis
• Strong hands‑on experience with:
• SQL Server, T‑SQL
• SSIS (SQL Server Integration Services)
• Power Shell scripting
• Experience supporting enterprise retail or eCommerce applications
• Strong database troubleshooting and query optimization skills
• Experience with incident management, defect resolution, and release support
• Hands‑on experience with batch processing and job monitoring
• Familiarity with ticketing and monitoring tools such as Service Now, JIRA, or Remedy
• Excellent troubleshooting and problem‑solving skills in high‑pressure environments
• Strong technical writing and documentation skills
• Excellent communication and cross‑functional collaboration abilities

• Experience with CRM platforms or customer support systems
• Experience with automation tools and AI‑assisted operational workflows
• Knowledge of POS systems, merchandising, warehouse management, inventory, or order management systems
• Experience working in Agile and ITIL‑based support environments
• Exposure to Azure or cloud‑based infrastructure environments

• Retail domain experience is required
• Experience supporting customer‑facing retail applications, eCommerce platforms, warehouse operations, or order processing systems is highly preferred

Bachelor’s degree in Computer Science, Information Technology, or related field.

• ETL :
  Strong experience in designing and managing ETL processes for data integration and transformation.
• SQL:
  Advanced proficiency in writing complex queries, stored procedures, performance tuning, and database optimization.
• SSIS:
  Hands‑on expertise in building, deploying, and maintaining SSIS packages for data workflows.
• Good to Have
• Angular /React
• MAS
  500 (Sage MAS 500 ERP):
  Familiarity with ERP systems, particularly MAS
  500, for financial and operational data handling.
• EDI (Electronic Data Interchange):
  Experience in implementing and supporting EDI transactions for business‑to‑business communication.
• Seeburger:
  Knowledge of Seeburger middleware for integration and EDI solutions.