Senior Services Engagement Engineer

Job Title

Senior Services Engagement Engineer

Newtown Square, PA

Hybrid Work Model

SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to support customers with long‑term, post‑sales Premium Engagement contracts and to oversee the overall delivery of contracted services.

Understand the customer’s business, analyze current SAP solution maturity and IT service delivery, and identify potential issues and risks. Support and execute analyses of customer situation and requirements across business, program/project, IT, transformational, architecture, development, infrastructure and operational topics. Assist in engagement planning for Premium Engagement services tailored to customer needs, creating a value proposition and securing alignment with account teams, expert engineers, partners and delivery support teams.

Support engagement quality and execution, including governance, issue/escalation management, executive reporting and presentations, resource staffing, contract management and service delivery. Execute engineering services and allocate resources for end‑to‑end projects or focused phase activities.

Bachelor’s degree or foreign equivalent in Computer Science, Industrial Engineering or related field and six (6) years of progressive post‑baccalaureate experience in the offered job or related occupation.
OR Master’s degree or foreign equivalent in Computer Science, Industrial Engineering or related field and four (4) years of experience in the offered job or related occupation.

• Four (4) years of experience in technology support service and technical analysis.
• Fundamental SAP Basis and security principles.
• Root Cause Analysis within the ABAP and Net Weaver or Java stacks and SQL RCA.
• Change Management Framework for SAP Systems.
• Support for SAP deployment projects in multinational organizations, including scope support plans, packages, and coordination from design through post‑go‑live support phases.
• Managing delivery of support services to business and IT customers.
• Positioning support methodology and services to new engagement areas for business development.

Position requires up to 30% domestic travel to various unanticipated SAP offices and customer sites for technical quality customer‑facing tasks.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Requests for reasonable accommodation will be considered on a case‑by‑case basis.