Senior Business Systems Analyst - Mainframe

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Systems Analyst within PNC's Lending Tech organization, you will be based in Pittsburgh PA, Philadelphia PA, Dallas TX, Strongsville OH or Birmingham AL.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Seeking a Business Systems Analyst to support business and technology initiatives by translating business needs into clear, actionable system requirements. This role partners closely with stakeholders, product owners, and technology teams to drive solutions that align with business objectives. The ideal candidate is a self-starter with a proactive, solutions-oriented mindset and experience working in mainframe environments or a strong willingness to learn.

Key Responsibilities

* Gather, analyze, and document business and system requirements through stakeholder interviews, workshops, and working sessions

* Create clear, well-defined user stories, acceptance criteria, and supporting documentation for Agile delivery teams

* Partner with technology teams to support solutions leveraging mainframe systems, including understanding data flows, interfaces, and downstream impacts

* Act as a liaison between business partners and IT to ensure requirements are accurately understood and delivered

* Proactively identify gaps, risks, and improvement opportunities, offering solution-based recommendations

* Support testing, validation, and implementation activities to ensure solutions meet business needs

Required Qualifications

* Experience as a Business Systems Analyst or similar role

* Direct mainframe experience or demonstrated ability and willingness to learn mainframe technologies

* Strong experience gathering and documenting business and functional requirements

* Hands-on experience creating user stories in an Agile environment

* Self-starter mentality with the ability to work independently and manage priorities

* Proactive, solutions-based approach to problem solving

Preferred Qualifications

* Experience working in Agile or hybrid Agile environments

* Familiarity with financial services or enterprise-scale systems

* Strong communication and stakeholder management skills

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Business Systems Analysis, CICS COBOL, Customer Solutions, Design, Group Problem Solving, Mainframe Technologies, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant…