Applications Support Manager

Applications Support Manager Skip to main content#Applications Support Manager page is loaded## Applications Support Manager Apply locations:
Malvern, PAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
REQ-At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
** Who is Customers Bank?
** Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
*** We get you further, faster.
***** Focused on you:
** We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
** On the leading edge:
** We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
** Proven reliability:
** We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
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* What You’ll Do:

** The Application Support Manager is responsible for leading the operational support, administration, maintenance, and continuous improvement of enterprise and banking applications across the organization. This role provides leadership for the application support team while ensuring high availability, stability, performance, and customer satisfaction for critical business platforms and integrations.

The ideal candidate will possess strong technical expertise in enterprise application support, production operations, incident management, application upgrades, and platform administration, along with proven leadership experience managing technical teams in a fast-paced environment. This role will partner closely with infrastructure, development, cybersecurity, vendors, and business stakeholders to support strategic initiatives and ensure operational excellence.
** Leadership & Team Management
*** Lead and manage a team of application support professionals, including full-time employees and contractors.
* Provide coaching, mentoring, performance management, and professional development opportunities for team members.
* Establish operational goals, support standards, and performance metrics to ensure service excellence.
* Foster a collaborative, customer-focused culture centered on accountability, responsiveness, and continuous improvement.
* Assist with recruiting, onboarding, training, and resource planning activities.
** Application Support & Operations
*** Oversee operational support for enterprise applications, banking platforms, and business-critical systems in production and non-production environments.
* Ensure timely resolution of incidents, service requests, and production support issues while maintaining service level expectations.
* Lead application upgrade planning, testing, implementation, and post-deployment support activities.
* Oversee application monitoring, alerting, system health checks, and operational readiness processes.
* Manage production support activities, maintenance schedules, release coordination, and change management procedures.
* Support enterprise platforms including Service Now, banking applications, and integrated business systems.
* Coordinate support activities involving APIs, file transfers, integrations, middleware, and cloud-hosted applications.
* Ensure operational documentation, support procedures, and knowledge articles remain accurate and current.
** Incident, Change & Operational Support
*** Act as an escalation point for application-related…