IT Services Administrator

IT Services Administrator

The IT Services Administrator works within the Office of Technology Services at the Montgomery County Intermediate Unit. The role provides technical support service internally and externally, supports Windows Servers, M365/Azure, Google Workspace, a variety of software offerings, oversees junior administrators and service desk personnel, manages technical projects, implements new systems, maintains and updates server infrastructure, and addresses service tickets in a timely and professional manner.

The administrator makes recommendations for service improvement, automation and integration opportunities, provides regular reports on service health, creates and manages technical documentation, and upholds the office’s dedication to quality and security.

• Minimum of a Bachelor’s Degree in an appropriate field (Bachelor’s degree requirement may be waived with significant experience in a specialized area). Master’s degree preferred.
• Certificates in Computer Science, Information Technology, Networking, Cybersecurity, and/or industry-recognized related areas preferred.
• 3‑5 years of progressive experience in an appropriate field; leadership experience strongly preferred.
• Expertise (includes one or more of the following):
  • Hands‑on experience analyzing high volumes of logs, network data, and other attack artifacts in support of incident investigations.
  • Interfacing frequently with customers and stakeholders.
  • Very specialized skills in a concentration area proven by work experience, certificates, etc.
  • Autonomous nature of work performed.
• Knowledge of:
  • Microsoft Windows Server, Microsoft Exchange Server, Microsoft Office 365, and Azure.
  • Hyper‑V and VMware environments.
  • Active Directory, firewalls, DNS, DHCP, VPN, LAN, WAN, and VLAN.
  • Veeam backup and replication.
  • Servers and network equipment.
• Ability to work as a member of a team, follow directions, and follow through with completed assigned tasks with minimal supervision.
• Ability to work in an environment with frequent interruptions.
• Ability to manage time, meet deadlines, and read and understand highly technical documents.
• Excellent communication, organizational, and problem‑solving skills; ability to use technology to work effectively.
• Valid driver’s license and safe driving record without major traffic violations; travel to school buildings required.
• Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.

• Lead and manage the daily activities of the IT Services Team and ticketing system to keep initiatives on track, on time, and on budget.
• Identify new service opportunities and assist with budgeting for technical support and repair services.
• Install, configure, maintain, support, monitor, and troubleshoot networking and computer technology including but not limited to:
  • Networking equipment (routers, switches, wireless access points).
  • Firewalls and VPNs.
  • Desktop and portable computers, computing devices, and peripherals.
  • Present and future client operating systems (i.e., Windows, Chrome OS, macOS, and open source).
  • Application software/suites, troubleshooting tools, antivirus remediation, security best practices.
  • Printers (e.g., laser, color, inkjet, wide format) and copiers when requested.
• Provide field repair and troubleshooting of computer equipment, and install and configure network infrastructure, applications, systems, servers, and storage systems.
• Implement efficiencies in imaging techniques and rollout strategies to support client initiatives.
• Develop and maintain emerging systems, applications, security, and network/server configurations and documentation while applying industry‑standard best practices.
• Implement and maintain encryption requirements across respective systems.
• Establish and maintain backup and restoration procedures on respective systems and supporting infrastructure.
• Provide professional and effective on‑site and remote technical support, set‑up, and guidance to internal and external clients, and work with vendors and other partners as required.
• Maintain up‑to‑date knowledge and understanding of industry transmission medium (copper/fiber), signaling, best…