Partner Education Lead

Partner Education Lead

As the Partner Education Lead, you will own the full end-to-end clinician training machine at Abridge — from content strategy and production to LMS administration and partner-facing delivery. You will be responsible for designing and executing a best-in-class onboarding and training experience that drives clinician engagement, adoption, and long-term success.

This role is the connective tissue between our product releases and the training experience our end users receive. You'll ensure that every feature Abridge ships has a corresponding training decision, every module is current and polished, and every partner can access what they need, when they need it.

This is a highly strategic and collaborative role that requires a passion for user experience, education design, and operational excellence. By delivering consistent and effective training programs tailored to the clinician journey, you'll help ensure our technology has a lasting and meaningful impact on clinical workflows.

• Own and lead the clinician onboarding and end user training programs across all implementations.

• Run the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA date.

• Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.

• Triage and respond to incoming training requests from the broader team, ensuring PX has the assets they need when they need them

• Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times.

• Coordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a release

• Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)

• Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.

• Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.

• Own and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reporting.

• Create partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configuration

• Build materials and tooling that scale — reducing burden on partner-facing teams over time

• Partner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scale

• Track training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularly

• Iterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retention

• 4+ years of experience in clinician training, learning & development, or a related enablement role — ideally in health tech or clinical education

• Demonstrated experience owning end-to-end content production across live, recorded, and self-serve formats

• Experience implementing or administering an LMS (learning management system)

• Strong project management instincts — you can run a monthly cadence, manage competing requests, and keep a module library current without dropping anything

• High craft standard for content quality, brand consistency, and clinician-appropriate communication

• Comfortable working cross-functionally with Product, PMM, Clinical, and Ops stakeholders

• Strong communication skills and the ability to build trust with both internal teams and partner organizations

• Familiarity with Epic

• Experience with tools like Tight Studio, Loom, or Pitch for video and deck production

• Background working in or alongside a Partner Experience or Customer Success org

At Abridge, we're transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper,…