Release Manager

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Release Manager within PNC's CI&B organization, you will be based in Strongsville, OH or Pittsburgh, PA.

Lead and coordinate high-risk or complex releases across multiple applications and teams within C&IB

Drive release planning, scheduling, and execution across C&IB domains

Present upcoming C&IB release activity, risks, and validation steps to executive leaders

Serve as a floating RM within C&IB assigned dynamically based on risk, scale, and gaps

Ensure ITSM processes meet enterprise standards and quality expectations

Step in on expedited, failed, or at-risk changes and stabilize delivery

Provide hands-on support to director teams lacking RM coverage or maturity

Identify and enforce process improvements in release and change management

Act as a cross-portfolio quality control layer, not tied to a single application

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.

+ Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project. Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.

+ Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices. Creates and maintains deployment plan success guides within segments and projects ahead of release execution. Oversees configuration management procedures and processes.

+ Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.

+ Executes change management processes appropriately. Documents release management process improvement opportunities and ensures proper escalation as needed.

+ Mentors and trains others on release coordination, deployment, and overall best practices.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Change Management, ITIL Release Management, IT Service Management (ITSM), Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

** Competencies*
* Agile Development, Application Delivery Process, Configuration Management, Cross-Team Integration, IT Environment, IT Governance, Software Development Life Cycle, Software Release Management, System and Technology Integration

** Work Experience*
* Roles at this level typically…