Senior Business Systems Analyst

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Systems Analyst within PNC's Lending Technology, Credit Card Servicing organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX.

Our team provides exceptional customer service to our corporate credit card business partners, to help them manage and automate their day-to-day Credit Card Operational duties as well as new Credit Card Product development for Consumer and Small Business Credit Cards.  We also provide Credit Card data to our online and mobile banking applications in order to provide our customers with an exceptional experience.

The core team does backend development for our credit card systems.  We provide information about credit cards once they are approved to other systems as needed regarding usage, payments, etc. We create batch jobs and APIs that process the credit card data from our vendor Fiserv and make it available to any downstream system that requires credit card data.  Downstream systems generally pick up batch data from our Enterprise Data Warehouse, or real-time data from Kafka.  

We also have APIs that read from and send data directly to our vendor Fiserv.

Looking for a BSA (Business Systems Analyst) to support our team in working with our business to gather requirements, help with high level data research, design solutioning, and Jira Agile story creation needed by our development teams.

The chosen candidate should have experience/skills in the following areas, some must-haves some nice-to-haves:

- Analytical thinking and problem-solving skills

- Capable of breaking down complex processes

- Ability to articulate the differences between what, why, and how a given process works

- Analysis skills, ability to run queries against SQL tables and search files

- Experience writing technical requirements, proficiency in Excel, Word, Visio for creating requirements and high-level design docs/job/data

- Some coding/development past experience or training is a plus

o this is a Business SYSTEMS Analyst position, not a Business Analyst position.

o Looking for someone with enough technical skills to do some data analysis

o Ability to understand APIs, review code in Git Hub, testing in Postman

o Be comfortable troubleshooting problems

o Not afraid to learn new technologies in order to follow job flows, dependencies, review code at a high level to understand dependencies between systems, etc.

- Full Stack BSA who can understand processes from end to end is a plus

- Experience on multiple platforms is ideal, and the ability to quickly learn new tools and technologies

- Knowledge of Confluence and SharePoint would be beneficial

- Experience with Jira and working on an Agile Scrum Crew would also be beneficial

Job Profile

- The candidate should feel comfortable working as part of a diverse team of professionals across several locations, working and communicating in a dynamically changing environment.

- Helps lead and coordinates complicated development activities - analysis, plan, high-level technical design, understand the business functions of the system enough to assist with test validation, implement, and document application solutions (SDLC)

- Ability to work with cross-functional application teams

- Ability to quickly learn and understand the supported business processes.

- Credit Card subject matter expertise is a plus

- Ability to effectively present and communicate information both written & verbal to business and technical groups

- Ability to manage and report progress on many concurrent activities

- Analysis features such as feasibility, associated costs, time, and the compatibility of new programs with existing programs

Core Competencies

Manages Risk -  Working Experience

- Assesses and effectively manages all of the risks associated with their business objectives and activities to…