Vice President, Application Support Manager

Vice President, Application Support Manager

We're seeking a future team member for the role of Vice President, Application Support Manager to join our Production Services team. This role is located in Lake Mary/FL or Pittsburgh/PA.

In this role, you'll make an impact in the following ways:

• Diagnose and resolve complex application issues rapidly to support stable operations and reduce downtime.
• Conduct post-mortem analysis to identify root causes and prevent future issues.
• Communicate technical issues clearly to non-technical stakeholders and collaborate effectively with developers and other partners.
• Maintain composure during outages and high-priority incidents, often working under strict SLAs.
• Maintain detailed system logs and incident reports to support tracking, reporting, and continuous improvement.

To be successful in this role, we're seeking the following:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in application support or IT service management preferred.
  
  Experience:
  
  Typically 6-10 years of experience.
• Knowledge of Linux/Unix shell scripts for automation and understanding processing stages.
• Ability to run complex SQL queries and procedures for data analysis and debugging, with knowledge of Oracle and execution plans.
• Knowledge of Docker for containerization and Kubernetes for orchestration.
• Proficiency in App Engine to facilitate provisioning servers and scaling app instances based on demand.
• Understanding of One Desk as a centralized platform to streamline software deployment workflows.
• Understanding of Kafka message broker for messages sent to different application topics and monitoring for lags.
• Understanding of Service Now ticketing systems to request and transition with proper documentation.
• Ability to interrogate logs through Splunk, including use in the ODH reporting system that hooks up with Nexen through plugins.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.