EUC Engineer

EUC And Collaboration Engineer

PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

• Are inspired and compassionate problem solvers;
• Produce high quality work;
• Thrive in the excitement of the ever-challenging environment of modern medicine; and
• Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location:

Pittsburgh, PA (Hybrid)

Classification:
Exempt

Status:
Full-Time

Reports to:

Manager, IT Support and Operations

Purpose

The EUC and Collaboration Engineer is responsible for the design, deployment, and management of PANTHERx's end-user technology ecosystem, including endpoint management, application delivery, conferencing technology, and Azure Virtual Desktop (AVD). This role owns the technical strategy and execution for Windows, macOS, and mobile device management, ensuring PANTHERx teammates have secure, reliable, and efficient access to the tools they need. This is a hands-on technical role with opportunities for growth into leadership as the EUC function matures.

• Endpoint Management
• Owns the technical strategy and day-to-day management of Microsoft Intune, including device enrollment, application deployment, compliance policies, conditional access, and Windows Autopilot.
• Evaluates, implements, and manages Apple device management solutions (Jamf, Kandji, or equivalent) to support the growing macOS and iOS footprint across PANTHERx.
• Manages Active Directory (AD) and Azure Active Directory (Entra ), including user/group management, group policy, hybrid identity synchronization, and conditional access policies.
• Partners with the infrastructure team to deploy and manage Azure Virtual Desktop (AVD) environments, owning the user experience, profile management (FSLogix), and application delivery within AVD.
• Collaboration & Application Delivery
• Owns the technical implementation and lifecycle management of conferencing and collaboration technology, including Microsoft Teams Rooms configuration, firmware updates, troubleshooting, and AV integration.
• Designs and implements application packaging and deployment workflows, making applications available for deployment by helpdesk and application support teams.
• Leverages IT service management and ticketing platforms to log, track, and resolve incidents and service requests, and contributes to knowledge base and runbook development for support teams.
• Tooling, Monitoring & Standards
• Utilizes monitoring, alerting, and observability tools to proactively identify endpoint and collaboration system issues, track compliance dashboards, and surface adoption metrics.
• Supports pipeline and work tracking platforms used by the IT team for change management, project tracking, and continuous improvement workflows.
• Evaluates and recommends EUC tooling, platforms, and processes; identifies gaps in the current stack and brings forward solutions for approval.
• Develops and maintains documentation for EUC processes, configurations, and troubleshooting procedures.
• Collaborates with the security team to ensure endpoint compliance, patch management, and adherence to HIPAA and SOC 2 requirements.

• 5+ years of hands-on experience in end-user computing, endpoint management, or desktop engineering.
• Proven experience with Microsoft Intune, including device enrollment, application deployment, compliance policies, and Windows Autopilot.
• Strong knowledge of Active Directory and Azure Active Directory (Entra ), including user/group management, group policy, and hybrid identity.
• Experience with macOS and iOS device management (Jamf, Kandji, or equivalent Apple MDM platforms).
• Hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, One Drive, and Teams.
• Knowledge of Azure Virtual Desktop (AVD), including user profile management (FSLogix) and application delivery.
• Experience with Microsoft Teams Rooms, AV systems, and conferencing technology lifecycle management.
• Familiarity with IT service management platforms, monitoring and observability tools, and work tracking or pipeline tools used in enterprise IT environments.
• Strong troubleshooting skills for Windows, macOS, and mobile…