Business Systems Analyst Sr - Agile​/Jira

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Sr within PNC's Technology organization, you will be based in Pittsburgh, PA

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* The Business Systems Analyst Sr - Agile/Jira serves as a key liaison between business stakeholders and technology teams, supporting a rules engine platform that drives customer access, permissions, account visibility, and product-related decisioning. This role helps ensure business requirements are clearly defined and translated into solutions that enhance customer experience and support organizational objectives.

Working closely with Product Owners, Scrum Masters, and Engineering teams, the Business Systems Analyst gathers and analyzes requirements, creates user stories, and maintains Jira documentation to support Agile delivery.

** Core Responsibilities*
* + Gather, analyze, and document business and functional requirements for new features, enhancements, and system changes within the rules engine platform.

+ Participate actively in Agile ceremonies, including sprint planning, backlog refinement, daily standups, reviews, and retrospectives.

+ Manage and maintain Jira stories, epics, tasks, and supporting documentation to ensure development teams have the information required for successful execution.

+ Translate business needs into clear, concise user stories, acceptance criteria, and Jira artifacts for Agile development teams.

+ Collaborate with Product Owners, Scrum Masters, and Engineering teams to ensure requirements are understood, prioritized, and delivered successfully.

+ Facilitate discussions between business stakeholders and technical teams to clarify objectives, dependencies, and expected outcomes.

+ Analyze business processes and identify rule-based requirements that support customer access, product visibility, account controls, and related capabilities.

+ Create high-level functional designs and workflow documentation to support development and implementation efforts.

+ Evaluate the business impact of requested changes and recommend solutions aligned with organizational goals and customer experience objectives.

+ Support testing activities by validating requirements, reviewing delivered functionality, and assisting in issue resolution.

+ Partner with stakeholders to identify risks, dependencies, and opportunities for process improvement throughout the software development lifecycle.

+ Ensure requirements are traceable, complete, and aligned with business priorities from initiation through implementation.

** Preferred Skills & Experience*
* + Hands-on experience creating user stories, documenting requirements, and developing acceptance criteria within Agile environments.

+ Strong working knowledge of Jira for backlog management, story creation, tracking, and Agile delivery support.

+ Experience participating in Agile ceremonies and working within Scrum or other Agile frameworks.

+ Proven ability to gather, analyze, and translate business requirements into actionable development deliverables.

+ Understanding of the Software Development Life Cycle (SDLC) and requirements management best practices.

+ Experience working directly with Engineering teams, Product Owners, and Scrum Masters in cross-functional environments.

+ Strong communication, facilitation, organizational, and stakeholder management skills.

+ Experience creating process flows, functional documentation, or high-level solution designs preferred.

+ Prior experience supporting financial services, banking, or rule-based decision making

Platforms.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required…