Business Systems Analyst; IT

Business Systems Analyst

Chatham University welcomes applications for the position of Business Systems Analyst in our Information Technology department.

The Business Systems Analyst supports the institution's ongoing Workday implementation and transformation by helping functional departments and IT teams improve, support, and optimize business-critical systems. This entry-level role helps analyze business needs, troubleshoot system issues, support business processes, test system changes, and document solutions. As Workday continues to improve institutional operations, this position helps ensure that systems are reliable, user-friendly, and aligned with the needs of students, faculty, staff, and administrative departments.

Duties and Responsibilities:

• Collaborate with campus stakeholders to gather and document business requirements.
• Analyze existing processes and identify opportunities for improvement.
• Support configuration and maintenance of Workday business processes and workflows.
• Assist in managing user roles, access, and permissions within enterprise systems.
• Provide general support for enterprise applications, including troubleshooting and issue resolution.
• Partner with technical teams to test and implement system updates, enhancements, and new features.
• Develop and maintain system documentation, including process documentation, user guides, and training materials.
• Support data integrity by validating and monitoring system data for accuracy and consistency.
• Ancillary support of other enterprise systems, including the document management system and the room reservation system.

Qualifications:

• Post-secondary degree in Information Technology, Business Administration, or a related field (or equivalent experience).
• Experience in business analysis, IT support, or systems administration.
• Basic knowledge of Workday or other ERP systems (e.g., Banner, People Soft, SAP).
• Strong analytical, problem-solving, and organizational skills.
• Ability to communicate effectively with both technical and non-technical users.

Preferred Qualifications

• Experience in a higher education environment.
• Familiarity with student systems and processes (admissions, registration, advising, etc.).
• Basic experience with reporting and data analysis tools, or scripting languages.

Salary Range:

$55,800 - 60,000 annually. 40-hour work week.

Exact compensation based on candidate skills and experience.

How to Apply:

Applications accepted only via (Use the "Apply for this Job" box below). (direct link is ) and follow the instructions to complete the application process. To ensure full consideration, please include:

• Cover Letter outlining your qualifications for the position
• Curriculum Vitae or Resume
• Contact information for three professional references

All application materials should be uploaded at the same time at the time of application. The system will not allow applicants to make edits to their applications after submission.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law.